Artist & Collaboration

Terms & Conditions

Overview: These are the rules for using your website.
Agreement: By using this site, you agree to these terms.
Products & Services:
All product descriptions, images, and prices are subject to change.
We reserve the right to limit sales and correct any errors.
Account Responsibilities:
You are responsible for keeping your account info accurate and secure.
Prohibited Activities:
You must not misuse the site (e.g., spam, viruses, unauthorized data collection).
Intellectual Property:
All content on this site (logos, text, images) is our property and is protected by copyright law.
Termination: We can suspend or terminate your account for violating these terms.
Governing Law: These terms are governed by the laws of Malaysia.

Refund Policy

Overview: Explains how returns and refunds are handled.
Eligibility for Return/Refund:
Items must be returned within a specified period (e.g., 7, 14, or 30 days) from delivery.
Items must be unused, in its original packaging, and with tags attached.
Non-Returnable Items:
Clearly list items that cannot be returned (e.g., personalized goods, perishables, intimate apparel).
Process:
1) Contact our customer service first to request a return and get a Return Authorization.
2)The customer is responsible for return shipping costs, unless the item was faulty or incorrect.

Refund Method:

Refunds will be issued to the original payment method.
Please allow a processing time (e.g., 7-14 business days) after we receive the returned item.
Damaged or Wrong Items:
Contact us immediately if you receive a damaged or incorrect item. We will cover the return shipping.

Overview: Explains how you collect, use, and protect customer data, as required by Malaysia's PDPA.
Information We Collect:
1. Personal Info: Name, email, shipping address, phone number, payment details.
2. Automated Data: IP address, browser type, pages visited (via cookies).
3. How We Use Your Information:
  1. To process and fulfill your orders.
  2. To communicate with you (customer service, updates).
  3. For marketing (only with your consent - you can opt-out).
  4. To improve our website and services.
4. Data Sharing:
  1. We do not sell your personal data.
  2. We may share it with trusted third parties only to operate the site (e.g., payment gateways, shipping companies). They are bound to protect your data.
5. Data Security:
  1. We implement security measures to protect your personal information.
6. Your Rights (PDPA):
  1. You can access, correct, or update your personal data.
  2. You can withdraw consent for us to use your data (contact us to do so).
7. Cookies:
  1. Our website uses cookies to enhance your experience. You can disable them in your browser settings.
  2. Policy Updates: We may update this policy. Changes will be posted on this page.

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